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RTGS/NEFT - FAQ

  1. What is Inter Bank Transfer?

    Inter Bank Transfer enables electronic transfer of funds from the account of the remitter in one Bank to the account of the beneficiary maintained with any other Bank branch. There are two systems of Inter Bank Transfer - RTGS and NEFT. Both these systems are maintained by Reserve Bank of India.

    RTGS- Real Time Gross Settlement- This is a system where the processing of funds transfer instructions takes place at the time they are received (real time). Also the settlement of funds transfer instructions occurs individually on an instruction by instruction basis (gross settlement). RTGS is the fastest possible interbank money transfer facility available through secure banking channels in India.

    NEFT- National Electronic Fund Transfer- This system of fund transfer operates on a Deferred Net Settlement basis. Fund transfer transactions are settled in batches as opposed to the continuous, individual settlement in RTGS. Presently, NEFT operates in hourly batches from 8 am to 7 pm on week days and 8 am to 1 pm on Saturdays.

    The above mentioned facilities are available to both Retail and Corporate Internet Banking users of SBI (provided they have availed transaction rights).

  2. What is the minimum/maximum amount for RTGS/NEFT transactions under Retail Internet Banking?

    Type Minimum Maximum
    RTGS Rs. 2 Lakhs Rs. 5 Lakhs
    NEFT No Limit Rs. 5 Lakhs

  3. What is the minimum/maximum amount for RTGS/NEFT transactions under Corporate Internet Banking?

    Type Minimum Maximum
    RTGS Rs.2 Lakhs Rs.50 lakhs for Vyapaar and
    Rs.500 crores for Vistaar
    NEFT No Minimum Rs.50 lakhs for Vyapaar and
    Rs.500 crores for Vistaar

  4. When does the beneficiary get the credit for a RTGS payment?

    Under normal circumstances the beneficiary Bank branch receives the funds in real time as soon as funds are transferred by the remitting Bank. The beneficiary Bank has to credit the beneficiary's account within two hours of receiving the funds transfer message.

  5. When does the beneficiary get the credit for a NEFT payment?

    As stated above, NEFT operates in hourly batches. Currently there are twelve settlements from 8 am to 7 pm on week days and six settlements from 8 am to 1 pm on Saturdays. Therefore, the beneficiary can expect to get the credit for the transactions put through between 8 am to 5 pm on weekdays (between 8 am to 12 noon on Saturdays) on the same day. For transactions settled in the 6 and 7 pm batches on week days and at 1 pm on Saturday, the credit will be afforded either on the same day or on the next working day.

  6. If an RTGS transaction is not credited to the beneficiary account, does the remitter get back the money?

    Yes. If the beneficiary's bank is unable to credit the beneficiary's account for any reason, the former will return the money to the remitting bank within 2 hours. Once the amount is received by the remitting bank, it is credited to the remitter's account by the branch concerned.

  7. If an NEFT transaction is not credited to a beneficiary account, does the Remitter get back the money?

    Yes. If the beneficiary's bank is unable to credit the beneficiary's account for any reason, the former will return the money to the remitting bank within 2 hours of completion of the batch in which the transaction was processed. Once the amount is received by the remitting bank, it is credited to the remitter's account by the branch concerned.

  8. At what time during the day/week the RTGS & NEFT services are available?

    RTGS transactions are sent to RBI as per the following schedule:

    Day Start Time End Time
    Monday to Friday 9:00 hrs 16:00 hrs
    Saturday 9:00 hrs 13:00 hrs
    RTGS services shall be available till 16:30 hours on 29th,30th and till 18:00 hours on 31st March 2014.

    NEFT transactions will be sent to RBI based on the following schedule:

    Day Start Time End Time
    Monday to Friday 7:00 hrs 18:30 hrs
    Saturday 7:00 hrs 12:30 hrs

    RBI NEFT transactions are settled in batches based on the following timings:

    1. 12 settlements on weekdays - at 08:00, 09:00, 10:00, 11:00, 12:00, 13:00, 14:00, 15:00, 16:00, 17:00, 18:00 and 19:00 hrs.
    2. 6 settlements on Saturdays - at 08:00, 09:00, 10:00, 11:00, 12:00 and 13:00 hrs.

    Please note that all the above timings are based on Indian Standard Time (IST) only.
  9. What is the mandatory information required to make an RTGS & NEFT payment?

    For effecting an RTGS/NEFT remittance the remitter has to furnish the following information:


    • Amount to be remitted.
    • Remitting customer's account number which is to be debited
    • Name of the beneficiary bank.
    • Name of the beneficiary.
    • Account number of the beneficiary.
    • Sender to receiver information, if any
    • IFSC code of the destination bank branch
  10. How to find the IFSC code of the beneficiary branch?

    In Onlinesbi, the remitter has the option of selecting the location of the destination Bank Branch in case the IFSC code is not known. If the correct values are selected for Bank, State and Branch, the IFSC code is automatically updated.

  11. Do all bank branches in India provide RTGS & NEFT services?

    No. RTGS and NEFT services are enabled only in specific bank branches across the country. A list of such RTGS/NEFT enabled branches can be obtained from the RBI website, http://rbidocs.rbi.org.in/rdocs/RTGS/DOCs/RTGEB1110.xls for RTGS and http://www.rbi.org.in/scripts/neft.aspx for NEFT.

  12. How do I go about using this service?

    1. Avail Internet Banking facility for your account with transaction rights. Contact your SBI branch for the purpose.
    2. Log on to www.onlinesbi.com using Internet Banking ID and Password.
    3. Access the Profile tab and click on the Manage Beneficiary link.
    4. Select Inter Bank Payee from the options provided.
    5. Select 'Add' option and provide the Beneficiary Name, Beneficiary Account Number, Address and Inter Bank Transfer Limit in the relevant fields.
    6. Enter the IFSC code of the beneficiary bank branch by either:
      1. Selecting the IFSC code option and entering 11 digit IFSC code in the textbox.
      2. Selecting the Location option and then the Beneficiary Bank, State and Branch form the drop down menus provided.
    7. Click the 'accept terms and conditions' button followed by 'confirm'.
    8. A high security password is sent to the mobile number as an additional security measure. Enter this password to authorize the beneficiary.
    9. The beneficiary added is activated in a maximum of 16 hrs. time. Once activated you can transfer funds to the beneficiary.
    10. To remit funds to the Inter Bank Payee through RTGS/NEFT select the 'Inter Bank Transfer' link in the 'Payments/Transfers' tab.
    11. Select the Transaction Type-RTGS or NEFT .
    12. The list of beneficiary accounts added is displayed.
    13. Enter the Amount and select the beneficiary to be credited from the list.
    14. Click on 'accept terms and conditions' and confirm.
  13. What are the service charges applicable for RTGS/NEFT transactions?

    The RTGS/NEFT revised charges (After imposing Service Tax rounding off) are as listed in the following table:

    RTGS Time slot of settlement

    Service charges to be recovered from customers inclusive of time varying charges and service tax for RTGS transactions

    Upto Rs.5.00 lakhs Above Rs.5.00 lakhs
    Existing Proposed Existing Proposed
    1 From 09.00 hrs to 12.00 hrs Rs.28/- Rs.28/- Rs.56/- Rs.56/-
    2 After 12.00 hrs to 15.30 hrs Rs.28/- Rs.29/- Rs.56/- Rs.57/-
    3 After 15.30 hrs to 17.30 hrs Rs.28/- Rs.33/- Rs.56/- Rs.61/-

      Amount Revised Service charges
    NEFT Upto Rs.1 lakh NIL
      Above Rs.1 lakh to Rs.2 lakhs Rs.17/-
      Above Rs.2 lakhs Rs.28/-

  14. Whom I can contact, in case of non-credit or delay in credit to the beneficiary account for NEFT transaction?

    Please contact your bank/branch or the receiver bank/branch or the Customer Facilitation Service center of the banks. The Customer Facilitation Service details for NEFT can be downloaded from here